Customer Service Representative

We are currently looking for Customer Service Representatives to join our team. Customer Service Representatives are responsible for Managing calls and correspondence while ensuring a high level of customer service and maximizing productivity. You will be required to provide outstanding customer service and communicate effectively with internal teams and management.

Description

CSR is responsible for handling client accounts. They foster the relationship between the company and the customer as well as handle any projects, accounts, or issues that might be relative to that client. These managers liaise frequently with the clientele to build the customers respect and trust in that business.

Responsibilities

  • Utilize, review and update the client database
  • Provide support and reassurance to customers through email and phone
  • Be the primary point of contact and build long-term relationships with customers
  • Develop a trusted relationship with accounts
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Work with our Production, Quality and Technical teams as necessary to help meet customers’ expectation and resolve issues

Skills

  • Be able to communicate efficiently– verbally, in print and on the phone
  • Be detail oriented 
  • Be able to Multitask and handle several client accounts
  • Be able to manage time and projects effectively 
  • Be able to work along with teams
  • Have knowledge and experience in using Microsoft Office Software 
  • Have initiative, motivation, and focus 
  • Have extensive knowledge of the company’s products and services

Request a Quote

Contact us for your extrusion needs. Fill out the online quote request or call us at 888.870.4882

Customer Service Representative | Performance Elastomers

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